Customer Service Representative
4 days ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Support Centre, you will be responsible for providing exceptional service to our residents, ensuring that their queries are resolved efficiently and effectively.
Key Responsibilities:
- Customer Service: Provide a professional and courteous service to customers, responding to their queries and resolving issues in a timely and effective manner.
- Communication: Handle telephone calls, face-to-face enquiries, emails, and other forms of communication, providing accurate and helpful information to customers.
- Problem-Solving: Analyze and resolve customer complaints and issues, using your problem-solving skills to find effective solutions.
- Teamwork: Work collaboratively with colleagues to achieve team objectives and provide a high-quality service to customers.
- Continuous Improvement: Identify opportunities for service improvement and contribute to the development of new processes and procedures.
Requirements:
- Customer Service Experience: Proven experience of working in a customer-facing role, providing exceptional service to customers.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
- Teamwork: Ability to work collaboratively as part of a team, contributing to the achievement of team objectives.
- Continuous Improvement: Commitment to continuous improvement, with a willingness to learn and develop new skills.
About Us:
Oldham Council is a forward-thinking organization, committed to delivering high-quality services to our residents. We are passionate about creating a fair and inclusive workplace, where everyone has the opportunity to succeed.
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