Senior Technical Support Engineer

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Crimson Limited Full time
Job Overview

3rd Line Support Engineer

Onsite Position - Competitive Salary Range

A 3rd Line Support Engineer is sought for a prominent organization. The ideal candidate will be responsible for delivering exceptional support within Microsoft environments, catering to a wide array of sectors including legal, real estate, logistics, and manufacturing.

Key Responsibilities:

  • Provide expert-level support for Windows 10/11 operating systems on both laptops and desktops.
  • Perform administrative tasks for server operating systems.
  • Engage with technologies such as RDS, Citrix, and Hyper-V.
  • Assist with mobile devices (Android & iOS), tablets, printers, scanners, and other hardware.
  • Oversee Office 365 administration, including user account management and Azure AD.
  • Manage various Microsoft applications including Office, Teams, SharePoint, and OneDrive.
  • Administer backup solutions and security software.
  • Conduct cable patching and utilize remote access tools effectively.
  • Utilize ITSM tools to enhance service delivery.

Essential Skills:

  • Proven experience in 3rd Line support.
  • Strong technical skills with a focus on customer service.
  • Excellent communication abilities.
  • Commitment to professional excellence and client satisfaction.

Crimson Limited is acting as an employment agency for this vacancy.



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