Senior Technical Support Engineer
3 weeks ago
3rd Line Support Engineer
Onsite Position - Competitive Salary Range
A 3rd Line Support Engineer is sought for a prominent organization. The ideal candidate will be responsible for delivering exceptional support within Microsoft environments, catering to a wide array of sectors including legal, real estate, logistics, and manufacturing.
Key Responsibilities:
- Provide expert-level support for Windows 10/11 operating systems on both laptops and desktops.
- Perform administrative tasks for server operating systems.
- Engage with technologies such as RDS, Citrix, and Hyper-V.
- Assist with mobile devices (Android & iOS), tablets, printers, scanners, and other hardware.
- Oversee Office 365 administration, including user account management and Azure AD.
- Manage various Microsoft applications including Office, Teams, SharePoint, and OneDrive.
- Administer backup solutions and security software.
- Conduct cable patching and utilize remote access tools effectively.
- Utilize ITSM tools to enhance service delivery.
Essential Skills:
- Proven experience in 3rd Line support.
- Strong technical skills with a focus on customer service.
- Excellent communication abilities.
- Commitment to professional excellence and client satisfaction.
Crimson Limited is acting as an employment agency for this vacancy.
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