Service Desk Manager
4 weeks ago
Lorien is seeking an experienced Service Desk Manager to join their team in the heart of London. As a key member of the IT support team, you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes.
Key Responsibilities:- Lead and mentor a team of Technical Engineers, fostering a positive and collaborative work environment.
- Identify opportunities for process optimisation and efficiency gains within the Service Desk.
- Monitor service quality standards, ensuring that service level agreements (SLAs) are consistently met or exceeded.
- Oversee the resolution of incidents and problems, ensuring timely and effective responses.
- Ensure comprehensive documentation of processes, procedures, and solutions.
- Office 365
- Microsoft Azure
- Windows
- AD
- Exchange
- Cisco
- Palo Alto Networks
Lorien is an award-winning IT MSP based in the heart of London, supporting some of London's top financial clients. If you have a passion for delivering high-quality IT services and leading a team of technical engineers, this could be the perfect opportunity for you.
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London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at a leading insurance company based in the City of London office.About the RoleWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring...
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Service Desk Manager
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London, Greater London, United Kingdom Lorien Full timeJob Title: Service Desk ManagerOur client, Lorien, is seeking an experienced Service Desk Manager to join their team. As a Service Desk Manager, you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes.Key Responsibilities:Team Leadership: Lead and mentor a team of Technical Engineers, fostering a positive...
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Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Lorien Full timeJob Title: Service Desk ManagerOur client, Lorien, is seeking an experienced Service Desk Manager to join their team. As a Service Desk Manager, you will be responsible for overseeing the life-cycle management of service incidents, requests, and changes.Key Responsibilities:Team Leadership: Lead and mentor a team of Technical Engineers, fostering a positive...
