Data Analyst

1 day ago

Hove, Brighton and Hove, United Kingdom Legal & General Full time
Job Title: Communications Data Analyst

We are seeking a skilled Communications Data Analyst to join our team. As a key member of our Customer Communications Team, you will play a crucial role in developing and analysing data to drive insight and effectively monitor, reconcile and troubleshoot data issues around the production of our customer communications.

Key Responsibilities:
  • Develop reports and dashboards to reconcile and measure the effectiveness of our digital communications and print streams, ensuring end users are trained on new reports.
  • Utilise communications data to conduct cost analysis and support with analysis to drive insight and contribute to business cases and front door submissions.
  • Liaise with suppliers to ensure accuracy in reporting and effectively monitor and reconcile the production of our customer communications.
  • Provide general administration services for the Customer Communications Team such as Mailbox management, invoice processing and reconciliation.
  • Support the Customer Communications team by utilising Adobe Analytics and other analytic tools to establish best practice reporting and controls to monitor the effectiveness of our communications (including A/B testing).
  • Troubleshoot data issues and support in investigating and managing technical production incidents.
  • Support the team in prioritising customer centric improvements for the customer journey in response to relevant customer and stakeholder feedback, keeping inclusion consideration and vulnerable customers in front of mind.
About Us:

Legal & General is a leading financial services organisation, committed to helping over ten million people around the world manage their savings, retirement plans and life insurance. Our Group functions, including our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs, provide essential support services that enable everyone at Legal & General to do what they do best.

Requirements:
  • Work experience as a data analyst, cost analyst or in a related field.
  • Knowledge of Adobe Analytics.
  • Experience of Power BI.
  • Experience of SQL (crafting SQL queries to extract data from source using SQL fundamentals).
  • Experience with / exposure to a relevant database platform such as SQL Server, Oracle, DB2, Snowflake etc. Ability to work with stakeholders to assess potential risk.
  • Ability to translate business requirements into non-technical, lay terms.
What We Offer:

We reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online.
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

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