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Data Analyst
2 months ago
We are seeking a skilled Data Analyst to join our team at Legal & General. As a key member of our Customer Communications Team, you will play a crucial role in developing and analysing data to drive insight and effectively monitor, reconcile and troubleshoot data issues around the production of our customer communications.
Key Responsibilities- Develop reports and dashboards to reconcile and measure the effectiveness of our digital communications and print streams, ensuring end users are trained on new reports.
- Utilise communications data to conduct cost analysis and support with analysis to drive insight and contribute to business cases and front door submissions.
- Liaise with suppliers to ensure accuracy in reporting and effectively monitor and reconcile the production of our customer communications.
- Provide general administration services for the Customer Communications Team such as Mailbox management, invoice processing and reconciliation.
- Support the Customer Communications team by utilising Adobe Analytics and other analytic tools to establish best practice reporting and controls to monitor the effectiveness of our communications (including A/B testing).
- Troubleshoot data issues and support in investigating and managing technical production incidents.
- Support the team in prioritising customer centric improvements for the customer journey in response to relevant customer and stakeholder feedback, keeping inclusion consideration and vulnerable customers in front of mind.
Legal & General is a leading financial services organisation, named in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.
What We Offer- The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Private medical insurance (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
- Competitive family leave.
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
- There are the many discounts we offer – both for our own products and at a range of high street stores and online.
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
