Hospitality Floor Manager

2 weeks ago

London, Greater London, United Kingdom Pan Pacific London Hotel Limited Full time

About Pan Pacific London Hotel Limited

We are a luxury hotel that brings understated, comforting, and approachable service to Londons premium Square Mile. Our hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations.

Our Vision

We strive to deliver exceptional experiences for our guests, providing a unique blend of luxury and approachability. Our team is dedicated to creating a warm and welcoming atmosphere, making every guest feel valued and cared for.

Job Summary

We are seeking a passionate and guest-focused Floor Manager to join our team at Straits Kitchen & Bar. As a Floor Manager, you will be responsible for creating exceptional experiences for our guests. Your tasks will include:

  • Monitoring and enhancing the overall dining experience, addressing guest concerns promptly and professionally.
  • Maintaining a strong presence on the floor, interacting with guests and ensuring their satisfaction.
  • Providing exceptional care and attention to detail in all aspects of your work.
  • Putting people at the heart of every decision you make, ensuring that every guest feels valued and cared for.

Requirements

To be successful in this role, you will need to demonstrate:

  • Confidence, empathy, and professionalism when dealing with guests and associates alike.
  • Calmness under pressure and a desire to deliver the best experience for our guests.
  • Dedication to providing exceptional care and attention to detail in all aspects of your work.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are passionate about delivering exceptional experiences and putting people at the heart of every decision, we would love to hear from you.

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