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Hospitality Floor Leader

2 months ago

London, Greater London, United Kingdom Balthazar - Management Full time

Balthazar, a renowned brasserie celebrated for its classic charm and exceptional culinary offerings, is seeking a skilled and dedicated Floor Manager to enhance our team. With a commitment to delivering an outstanding dining experience, we pride ourselves on our French-inspired menu and impeccable service.

As a Floor Manager, you will be instrumental in managing the front-of-house operations, ensuring that every guest enjoys a memorable experience while contributing to the restaurant's overall success. If you possess a passion for hospitality, strong leadership abilities, and a dedication to service excellence, we welcome you to become a vital part of our esteemed establishment.

Key Responsibilities:

  • Oversee daily operations of the dining area, upholding high service standards.
  • Guide and mentor floor staff, fostering a positive and efficient work environment.
  • Address guest inquiries and concerns with professionalism and promptness.
  • Collaborate with management to plan and execute private events and functions.
  • Assist in training and development initiatives for front-of-house personnel.
  • Manage reservation systems and seating arrangements to optimize guest flow.
  • Promote a positive and inclusive atmosphere for both guests and staff.

Requirements:

  • Demonstrated experience as a Floor Manager or in a comparable front-of-house role within the hospitality sector.
  • Strong organizational, communication, and interpersonal skills.
  • Exceptional problem-solving capabilities and a proactive approach to operational challenges.
  • Able to thrive in a fast-paced environment while managing multiple tasks efficiently.
  • Familiarity with reservation systems and basic administrative duties.

Benefits:

  • Generous discounts on dining across our restaurant group.
  • Outstanding opportunities for career advancement within the organization.
  • 28 days of holiday, increasing with length of service.
  • Referral program with attractive bonuses for individual recommendations.
  • Exclusive access to various discounts, including gym memberships and online shopping.
  • Recognition programs, long service awards, and staff incentives.

Join our team and contribute to a distinguished establishment dedicated to providing unparalleled hospitality. We are committed to fostering a working environment that values equal opportunity and diversity.