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Evening Cloakroom Attendant

2 months ago


London, Greater London, United Kingdom Accor Full time

Job Summary

The Evening Cloakroom Attendant will be responsible for providing exceptional service to guests by ensuring the hotel's cloakrooms are clean and well-maintained. This role requires strong communication skills, attention to detail, and the ability to work independently.

Key Responsibilities

  • Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Ensure the cloakrooms are clean and well-maintained, including restocking supplies and maintaining a high level of hygiene.
  • Monitor and manage the Lost and Found system, ensuring that all items are properly logged and returned to their owners.
  • Collaborate with other hotel departments to ensure seamless service delivery and maintain a positive working relationship with colleagues.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with hotel policies and procedures.

Requirements

  • 1-3 years' experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Basic knowledge of hotel operations and procedures, with a willingness to learn and adapt to new situations.

What We Offer

  • Competitive salary and benefits package, including pension and life assurance.
  • Opportunities for career development and advancement within the Accor group.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to exclusive colleague benefits, including discounts on hotel stays and dining experiences.