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Evening Cloakroom Attendant
2 months ago
Job Summary
The Evening Cloakroom Attendant will be responsible for providing exceptional service to guests by ensuring the hotel's cloakrooms are clean and well-maintained. This role requires strong communication skills, attention to detail, and the ability to work independently.
Key Responsibilities
- Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Ensure the cloakrooms are clean and well-maintained, including restocking supplies and maintaining a high level of hygiene.
- Monitor and manage the Lost and Found system, ensuring that all items are properly logged and returned to their owners.
- Collaborate with other hotel departments to ensure seamless service delivery and maintain a positive working relationship with colleagues.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with hotel policies and procedures.
Requirements
- 1-3 years' experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Basic knowledge of hotel operations and procedures, with a willingness to learn and adapt to new situations.
What We Offer
- Competitive salary and benefits package, including pension and life assurance.
- Opportunities for career development and advancement within the Accor group.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Access to exclusive colleague benefits, including discounts on hotel stays and dining experiences.