Patient Account Specialist

2 months ago


Enfield Town, Greater London, United Kingdom Rural Health Group, Inc. Full time
Job Description

Rural Health Group, Inc. is seeking a highly skilled and compassionate Patient Account Specialist to join our team at our outpatient primary care clinic.

Key Responsibilities:
  • Provide Exceptional Customer Service: Greet and direct patients, families, and visitors with courtesy, presentation, communication, and safety.
  • Manage Front Desk Operations: Ensure the lobby and front desk area is clean, neat, orderly, and welcoming.
  • Answer Phone Calls: Respond to telephone inquiries in a friendly, professional manner, providing information on our programs, policies, and procedures.
  • Refer Patients to Nursing Staff: Triage and provide medical advice as needed.
  • Maintain Confidentiality: Comply with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Requirements:
  • Experience: Outpatient medical office setting required.
  • Education: Associate/Bachelor's Degree in a related field preferred.
  • Skills: Basic understanding of medical terms and abbreviations, experience with electronic health record systems, and proficiency in Microsoft Office software programs.
Preferred Qualifications:
  • Bilingual: English/Spanish language skills a plus.


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