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Receptionist - Patient Care Specialist
2 months ago
About Nightingale House Surgery
We are a busy GP Practice seeking a reliable, enthusiastic, and highly motivated receptionist to work in our team. As a Receptionist - Patient Care Specialist, you will play a vital role in ensuring that patients feel at ease in the surgery and are treated with politeness, dignity, respect, courtesy, and sympathy.
Main Responsibilities
• Ensuring patients are made to feel at ease in the surgery and treated with politeness, dignity, respect, courtesy, and sympathy but with firm and direct handling.
• Making appointments both in person and over the telephone.
• Receiving new patients and assisting with the completion of forms as necessary.
• Receiving, recording, and passing of messages both in person and over the telephone.
• Maintaining patient confidentiality and the confidentiality of the business at all times.
• The filing, amalgamating, renewing as necessary of patient paper notes.
• Opening and closing the premises in line with procedures.
• Helping patients to access services/ signposting patients to the correct services.
• Ensuring patients are aware of surgery procedures, particularly new patients.
• Filing correspondence and results, entering results, and making sure patients are contacted, giving results as per surgery policy.
• Dealing with correspondence regarding recalls and such other matters as may from time to time be required.
• Using the computer for repeat prescriptions and recording patient contact in the computer record.
• Dealing with hospitals regarding patients appointments.
• To assist in the tidiness of the surgery, to ensure a clean, safe, and tidy work environment.
• Secure processing and sending of email/post as required.
• Handling of specimens in line with surgery procedures.
• Covering colleagues during holiday, sick leave, and any other absences.
• Processing patient change of details.
• Collect Results GP links Emis tasks - online requests and sorting out errors and problems.
About You
We are looking for someone with excellent communication and compassionate customer service skills. You will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.
Person Specification
• GCSE grade A to C in English and Maths.
• N/A (Experience and Desirable qualifications not specified)
