Customer Strategy Director

1 month ago

London, Greater London, United Kingdom dentsu Full time

About Dentsu

Dentsu is a global leader in the experience economy, empowering businesses to drive growth, engagement, and loyalty through holistic, end-to-end experiences. With a heritage in data science and business performance, our integrated experience consultancy delivers innovative solutions that connect people, brands, and technology.

Job Description

The Role

We are seeking an experienced Customer Strategy Director to join our Strategy & Transformation team. As a key member of our team, you will help businesses develop strategies for growth, focusing on customer engagement and loyalty. You will manage meetings, present your thoughts, recommendations, and reasoning internally and at board level for clients.

You will be expected to work with a diverse team of digital marketing consultants, providing insight, analysis, and strategic vision, as well as activation planning. Your expertise will help clients develop data-led marketing strategies focused on business goals, activated through integrated campaign planning.

Qualifications

  • Strong and relevant track record in an agency, consultancy, or client-side background
  • Can-do attitude and ability to work effectively in a matrix organisation structure
  • Proven experience in presenting complex strategies and translating goals and insights into value propositions
  • Experience of using data to quantify and prioritise opportunities to drive growth
  • Strong experience of evaluating and optimising marketing effectiveness
  • Experience defining and understanding customer audiences based on behaviours, value, needs, or socio-demo criteria
  • Ability to translate a great audience insight into a compelling customer experience and creative brief
  • Strong experience in building customer loyalty and designing personalised customer journeys across the lifecycle
  • Holistic understanding of how people interact across platforms and the cross-channel journey they make
  • Ability to build relationships with key stakeholders as a trusted advisor
  • Strong presentation skills and an ability to bring out the 'so what'
  • Experience managing and developing a team of more junior consultants

What We Offer

  • Flexible hybrid working with a wonderful central London office location
  • Career development through Dentsu University and other tools
  • Private Medical Insurance, Company Pension, life insurance, and other corporate benefits
  • A selection of other benefits includes 3 wellness days, birthday day off, and 2 volunteer days
  • Free breakfast & fruit
  • Four Thirsty - have a drink on us on a Thursday afternoon
  • A selection of other industry-standard benefits

Diversity, Equity & Inclusion

Dentsu does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only, and all applications will be considered on their merits, irrespective of experience.

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