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Polish Speaking Customer Service Advisor
2 months ago
A dynamic opportunity has arisen for a full-time Customer Service and Incident Advisor to join a leading global brand in a customer-facing role.
The position is responsible for managing the order entry, cash process, and delivery of products to a range of commercial customers across the EMEA region, as well as dealing with technical emergencies and enquiries.
Key Responsibilities:
- Provide timely and efficient customer service, responding to enquiries and resolving issues in a professional manner.
- Manage customer orders from entry to billing, including sending and following up on quotations and pre-payment documents.
- Open, update, and manage tickets/cases in the system for each customer enquiry, liaising with other departments as necessary.
- Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries, and raising credits and debits as required.
Working hours are variable, with a shift pattern that includes both office and remote working.
Requirements:
- Fluent Polish language skills, both written and spoken, to a professional level.
- Fluent language skills in Italian, Spanish, French, Dutch, or German, to a professional level.
- Experience in customer services, with a strong focus on problem-solving and communication.
The company offers a competitive benefits package, including 33 days' holiday, free eye tests, and opportunities for internal progression.
