Customer Service Representative
1 month ago
A dynamic opportunity has arisen for a full-time Customer Service and Incident Advisor to join our global brand in Watford.
This role is responsible for managing the order entry, cash process, and delivery of products to commercial customers across the EMEA region, as well as handling technical emergencies and enquiries.
Key Responsibilities:- Respond to customer enquiries in a timely manner, providing an efficient and reliable service.
- Manage customer orders from entry to billing, including electronic orders, quotations, and pre-payment documents.
- Update and manage tickets/cases in our system, liaising with other departments to meet customer expectations and contract terms.
- Resolve customer complaints and queries, raising credits and debits as necessary to ensure outstanding deductions are resolved.
Working hours are variable, with a shift pattern including early and late shifts, with a mix of office and remote working.
Requirements:- Fluent Polish language skills, both written and spoken.
- Experience in customer services.
Additional European language skills are desirable, but not essential.
We offer a competitive package, including 33 days' holiday, free eye tests, and opportunities for internal progression.
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