Professional Training Manager
3 weeks ago
We are seeking a highly skilled Professional Training Manager to join our team at the National Audit Office. As a key member of our HR department, you will be responsible for overseeing all operational elements of our graduate and school leaver training schemes.
Main Responsibilities:
- Oversee the day-to-day management of our training schemes, ensuring that all elements are completed quickly and accurately with an emphasis on customer service.
- Design and implement developments to enhance the training scheme, ensuring trainees receive support and training to pass their exams and achieve their ICAEW qualification.
- Manage communication and engagement with trainees, including running forums and drop-in sessions and responding to staff survey feedback.
- Manage relationships and contracts with external bodies, including our college provider and the ICAEW, to ensure a high-quality service.
- Ensure HR Business Partners have the information they need to implement workplace adjustments and amended exam pathways for trainees.
- Provide direct support to trainees on reasonable adjustments and exam pathways as required.
- Undertake analysis of data to identify trends and put forward recommendations for action.
- Liaise with Performance Coaches regarding trainees' training pathways as and when required.
- Liaise and consult with leadership regarding changes in curricula or introduction of new/amended programmes.
- Liaise and work in collaboration with the internal Learning & Development team to ensure coordination between internal learning and college learning.
- Manage team budgets.
- Brief other colleagues, including senior management, on elements of the training scheme, including pass rates, college timetables, and trainee engagement.
- Manage two junior colleagues.
Skills and Experience:
- Experience of managing a professional training scheme of a similar size and scope to the NAO's programme.
- Experience of managing and developing junior colleagues.
- Customer-focused with experience of providing a high-quality service to multiple stakeholders.
- Strong Excel skills and ability to analyze data to identify trends and key risks.
- Experience in managing online systems.
- Proactive in identifying improvements in how we do things and opportunities to add value.
- Ability to plan, prioritize, and deliver high-quality services and advice in a timely and efficient way to meet business needs.
- Works collaboratively with others to achieve the best outcome and service to clients.
- Communicates clearly and succinctly and is credible and influential in meetings with a range of stakeholders.
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