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Service Charge Specialist

2 months ago

Trafford, United Kingdom L&Q Full time
Service Charge Specialist Role

We are seeking a highly skilled Service Charge Specialist to join our team. As a Service Charge Specialist, you will play a crucial role in calculating and apportioning service charges for our residents.

Key Responsibilities:
  • Maximise the recovery of service charge expenditures for designated estates
  • Liaise with managing agents to obtain compliance data
  • Coordinate and handle complaints from residents
  • Review service charges annually to provide estimated costs for all service charge payers
Requirements:
  • Strong understanding of legislation relating to service charges and knowledge of financial accounting
  • Exceptional customer service skills with experience working in customer service environments
  • Problem solving skills with the ability to make effective judgements based on facts
  • Excellent communication skills with the ability to deal with challenging situations
What We Offer:
  • Annual leave starting at 28 days and increasing to 31 days after 3 years continuous service
  • Excellent Pension Scheme – double contribution up to 6%
  • Generous non-contributory life Assurance
  • An Employee Assistance Programme
  • Recognition bonus scheme (spot awards)
  • Strong family friendly policies
  • A range of diverse networking groups to join
  • Up to 21 hours per year to volunteer with the charity of your choice

We are committed to supporting your work-life balance and recognising the changing demands and circumstances in life. We are an employer committed to environmental and social responsibility.