Service Charge Specialist
3 weeks ago
About the Role:
We are seeking a highly skilled Service Charge Specialist to join our team at L&Q. As a Service Charge Specialist, you will play a crucial role in calculating and apportioning service charges for our residents. You will work closely with our service departments to ensure the accuracy of the charges and maximise the recovery of service charge expenditures for designated estates.
Key Responsibilities:
- Calculate and apportion service charges for our residents
- Work closely with our service departments to ensure the accuracy of the charges
- Maximise the recovery of service charge expenditures for designated estates
- Liaise with managing agents to obtain compliance data
- Coordinate and handle complaints
Requirements:
- Strong understanding of legislation relating to service charges and knowledge of financial accounting
- Exceptional customer service skills with experience working in customer service environments
- Problem solving skills with the ability to make effective judgements based on facts
- Excellent communication skills with the ability to deal with challenging situations
- Ability to set own priorities and work proactively to achieve set deadlines and targets
About L&Q:
L&Q is a charitable organisation that provides homes and housing services to our residents. We are committed to building aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
What We Offer:
- Annual leave starting at 28 days and increasing to 31 days after 3 years continuous service
- Excellent Pension Scheme – double contribution up to 6%
- Generous non-contributory life Assurance
- An Employee Assistance Programme
- Recognition bonus scheme (spot awards)
- Strong family friendly policies
- A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum
- Up to 21 hours per year to volunteer with the charity of your choice
- Commitment to Learning & Development
Why Work for L&Q?
L&Q is a Great Places to work certified organisation and we are committed to supporting your work-life balance and recognising your contributions to our organisation. We are an employer committed to environmental and social responsibility and we expect all of our employees to support our environmental policy and social responsibility work.
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