Sales/customer Service

4 months ago


Trafford, United Kingdom European Braking Systems Ltd Full time

Due to continuous expansion, we urgently require a Sales Customer Service Administrator to work on a full-time basis at European Braking Systems Ltd. This is an ideal role for anyone with previous Sales admin / Customer Service experience looking to work at a thriving company.

**Duties will include**:

- Liaise with TNT for 24 hour delays, damaged parcels, missing parcels, raise claims. Then in turn update the customer
- Intranet updates - logging and resolving complaints

**Outgoing surcharge management**
- Regular statements to those on a surcharge bank or those who we need to keep on top of in general
- Alerts to those on a surcharge bank when outstanding surcharges approaching 9 months
- Arrange collections etc with customers who we collect from - Manage stillages so that we know who has them at any one time

**Warranty claims from customers**
- Advise customers of the process
- Chase warranty department on behalf of customers, especially for claims over 28 days old
- Access to the warranty file with reports etc that they can forward onto a customer
- Ability to action a commercial credit to a certain value in any extenuating circumstances
- Be the conduit between Warranty Dept and customer
- Communicate with the customer over any warranty claims/queries from our warranty dept - so that the sales team don’t have to get involved except in very rare circumstances if say a customer threatens to stop using us etc.

**Returns queries from customers**
- Dealing with new goods return requests
- Processing/administering stock cleanses (but overseen by AB)
- We receive requests for exceptions from time to time. Assess if we can accept as an exception, stock vs sales and handling charge value etc
- Manage admin of impress stock additions and returns

**Customer phone calls**

The right person (dependent on phone manner) could have a list of customers that they contact each week to see if there is anything else that we can do for them, do they have any issues etc, mention any promos that we have ongoing

**Key attributes**:

- Attention to detail
- Ability to think at feet
- Tenacious and strong interpersonal skills, both written and verbal
- Strong problem solver and able to work independently and manage a task to completion

**Company Values**:
We stand by our 6 company values and with this in mind, we hope that anyone who joins our EBS family does so too.

Our values are made up of:
1. Green - Considers the environment
2. Quality - Ensures the highest standards are met and maintained
3. Customer - Customers are prioritised
4. Integrity - Thinking carefully of decisions made
5. Ambition - Constantly strive to grow and expand the business
6. People - Treat our staff with respect and dignity

Pay: £28,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Trafford, United Kingdom European Braking Systems Ltd Full time

    Due to continuous expansion, we urgently require a Sales Customer Service Advisor to work on a full-time basis at European Braking Systems Ltd. This is an ideal role for anyone with previous Sales admin / Customer Service experience looking to work at a thriving company. **Duties will include**: - Liaise with TNT for 24 hour delays, damaged parcels,...


  • Trafford, United Kingdom Page Personnel Full time

    A market leading company offering responsibility and progression - Join a talented team to learn and grow within your career! **About Our Client**: We provide innovative solutions and services, earning a strong market reputation. Join our dynamic team and be part of our customer-centric approach as Customer Service Representative. - Be the primary contact...


  • Trafford, United Kingdom Uniting People Full time

    **Customer Advisor - Orders**: - Monday - Friday Office Hours Hybrid after completion of training £23,000 Basic_ **About the Role** The role of a Customer Support Advisor will encompass a range of key customer service activities providing support to partners across a range of products. Your day will consist of a variety of tasks including: Order...


  • Trafford, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Trafford Park, Stretford, M17 8AT **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Trafford, United Kingdom Vp plc Full time

    Job Introduction Are you looking for an opportunity to work for a forward thinking, industry leading business? Can you offer our customers the high levels of service they expect? If so, look no further! Offering full training we have opportunities for Customer Service Advisors to join our National Customer Service Contact Centre at Trafford Park, Manchester...


  • Trafford, United Kingdom Page Personnel Full time

    Permanent role with structured progression opportunities - Exposure to large manufacturing business & industry **About Our Client**: The company, located in Trafford outside of Manchester city centre, operates within the industrial and manufacturing sector and is recognised as a leading player in the industry. It is a large organisation, employing over a...


  • Trafford, United Kingdom Boots Full time

    Job Summary:We are seeking a highly motivated and inspirational leader to join our team as an Assistant Shop Manager at Boots. As a key member of our store leadership team, you will be responsible for driving business growth, delivering exceptional customer and patient care, and leading a high-performing team.Key Responsibilities:Collaborate with the Store...


  • Trafford, United Kingdom Uniting People Full time

    **Customer Advisor - Orders** Monday - Friday Office Hours Hybrid after completion of training £23,000 Basic **About the Role** The role of a Customer Support Advisor will encompass a range of key customer service activities providing support to partners across a range of products. Your day will consist of a variety of tasks including: Client...


  • Carrington, Trafford, United Kingdom Page Personnel Full time

    An exciting role for an Customer Service Admin is available, ideally suited to a candidate with a strong background in customer service, to join the office's Internal Sales Team, reporting also to the Regional Lead. The successful candidate will proactively assist external customers, ensuring all inquiries and orders are handled promptly and...

  • Campaign Assistant

    4 months ago


    Trafford, United Kingdom Swift Temps Full time

    Swift Temps are actively recruiting for a number of Campaign Assistant / Customer Service in Trafford Park, Manchester. **JOB ROLE** You will be able to accept ownership for effectively resolving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour. This is a customer service type position,...


  • Trafford, United Kingdom Dean & Wood Limited Full time

    Would you like to join a forward thinking company that invests in people and their development? Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK. We have a vacancy for a Customer Service Advisor at our Manchester branch. The Customer Service Advisor is expected to take responsibility for handling...


  • Trafford Park, United Kingdom The Independent Recruiter Hub Full time

    Unlock Your Sales PotentialWe're seeking a talented individual to join our fast-paced sales team, working with top brands in the UK. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Provide top-notch customer service, handling all customer inquiries with a...


  • Trafford Park, United Kingdom The Independent Recruiter Hub Full time

    Unlock Your Sales PotentialWe're seeking a talented individual to join our fast-paced sales team, working with top brands in the UK. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Provide top-notch customer service, handling all customer inquiries with a...

  • Customer Service

    3 months ago


    Trafford, United Kingdom Recpool Group Full time

    Customer Service - Road Freight The Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Road Freight Department. Main Duties and Responsibilities: - Weekly completion and sending of KPI Reports. - Ensure shipper’s...

  • Customer Service

    3 months ago


    Trafford, United Kingdom The City Recruiter Full time

    **Overview** Our client is a fast-growing, ambitious business with a specialised portfolio of brands and products spanning across multiple sectors. Their mission is to disrupt markets via a competitively positioned range of brands and products, supported by cutting-edge technology, marketed to both B2B customers and D2C. They’re driven by a team of...


  • Carrington, Trafford, United Kingdom Mechspan Recruitment and Consulting Full time

    We have been instructed to find a Customer Service Officer for our Client based in Carrington. The Customer Service Officer will cover all aspects of Sales administration in the busy commercial department of the SAICA Paper mill. The Replenishment Office will liaise with customers and internal departments in order to enable the commercial, planning,...


  • Trafford Park, Trafford, United Kingdom Richard Abson Group Full time

    Job Summary:Richard Abson Group is seeking a highly skilled and customer-focused Customer Service Representative to join their team. As a key member of the contact centre, you will be responsible for providing exceptional customer service and ensuring a seamless booking experience for clients.Key Responsibilities:Customer Service: Respond to customer...


  • Trafford Park, Trafford, United Kingdom Richard Abson Group Full time

    Job Summary:Richard Abson Group is seeking a highly skilled and customer-focused Customer Service Representative to join their team. As a key member of the contact centre, you will be responsible for providing exceptional customer service and ensuring a seamless booking experience for clients.Key Responsibilities:Customer Service: Respond to customer...

  • Customer Service

    4 months ago


    Trafford, United Kingdom Career Makers Recruitment Ltd Full time

    **CareerMakers Recruitment** are currently looking for a "**Customer Service Rep**" in **Trafford Park area, M17** **Duties will include**: - Monitoring company inbox **Skills/Qualifications/Training -** - Attention to detail, whilst working at a fast pace. - Self motivated and willing to always improve and develop. - Ability to work independently -...


  • Trafford, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Monday to Friday: 8am - 4.30pm/ 9.30am - 6pm** **Trafford Park** We are recruiting for a Customer Service Advisor to join our clients specialist Customer Support team based at their Trafford Park. - **Please Note: This is NOT a Call Centre role, you will be working in an office environment where you will be managing your own...