Facilities Operations Manager

3 weeks ago


Isleworth, Greater London, United Kingdom NATIONAL TRUST Full time

Are you enthusiastic about preserving historic sites and providing exceptional service? Join our esteemed leadership team at the National Trust.


We are seeking a Facilities Operations Manager to oversee our properties and ensure compliance with essential Health & Safety, Environmental, Fire & Security regulations.


In this role, you will report directly to the General Manager and collaborate with the Property Leadership Team. You will engage with various department heads, including those responsible for visitor experiences, park management, gardens, food and beverage services, and retail operations.

Our organization benefits from the expertise of regional and national specialists who guide our operations, and we also engage external contractors as needed.


As a Facilities Operations Manager, you will not be confined to an office; instead, you will actively inspect our properties and manage our systems.

Your responsibilities will include:

  • Overseeing all aspects of facilities management across our properties to ensure safety and compliance.
  • Managing support services and serving as a Duty Manager on a rotating schedule, which includes leading morning briefings for the team.
  • Acting as the primary contact for significant issues that arise beyond individual departments, coordinating responses with the General Manager and the Property Leadership Team.


Comprehensive and ongoing training will be provided for all Duty Managers.


This position offers a diverse range of responsibilities and opportunities for professional growth, tailored to the needs of our properties and the interests of the individual.

Our Facilities Operations Managers have advanced into Senior Facilities Manager roles, taken on larger portfolios within the National Trust, or transitioned into specialized consultancy positions.


We welcome candidates who possess:

  • A solid understanding of facilities management and maintenance needs.
  • Experience in compliance and risk management, including knowledge of Health & Safety regulations, Emergency procedures, and Fire & Security protocols.
  • Strong communication abilities.
  • Experience in managing budgets, finances, projects, and contractor relationships.
  • Proficient IT skills.

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