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Customer Care Coordinator

2 months ago


Morpeth, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time
Job Summary

We are seeking a highly motivated and enthusiastic team player to join our dynamic organization as a Customer Care Administrator. This is a full-time position on a 12-month fixed-term contract.

Main Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service to patients and stakeholders
  • Assisting nursing and clinical staff with administrative tasks
  • Ensuring accurate coding and filing of Emergency Care documentation
  • Providing non-clinical advice to patients, relatives, and external agencies
  • Managing stock levels and ordering supplies
  • Receiving confidential information and inputting it accurately into SystmOne
  • Managing correspondence, secretarial duties, and processing patient referrals
Requirements

The ideal candidate will possess:

  • NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience
  • Knowledge of EMIS or SystemOne
  • Child Protection training
  • NSTS Training
  • ECDL
About Us

Northumbria Primary Care Ltd is a pioneering partnership with local GPs, serving around 134,000 patients from 20 GP surgery locations. We employ over 500 staff and are committed to delivering high-quality primary care services.