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Customer Service Representative

2 months ago

Poole, United Kingdom John Lewis & Partners Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our business.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Maintain a high level of product knowledge, ensuring that customers receive accurate information and recommendations.
  • Contribute to the visual merchandising and store presentation, ensuring that the store looks appealing and inviting to customers.
  • Participate in ongoing training and development to improve skills and knowledge.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong product knowledge and ability to learn quickly.
  • Ability to work collaboratively as part of a team.
  • Flexibility to work a variety of shifts, including weekends and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to work for a leading retailer with a strong commitment to customer service.