Renewals Operations Manager

7 days ago


Essex, United Kingdom Lawes Consulting Group Full time

Job Title: Renewals Manager

Job Summary:

We are seeking a highly skilled Renewals Manager to join our team at Lawes Consulting Group. As a key member of our operations team, you will be responsible for overseeing the renewal process and ensuring client satisfaction and retention.

Key Responsibilities:

  • Renewal Process Management: Manage the end-to-end renewal process, including forecasting, negotiations, and contract renewals to ensure seamless client experience.
  • Operational Efficiency: Implement and improve renewal operations to streamline the process, increase efficiency, and drive revenue growth.
  • Client Relationships: Develop and maintain strong relationships with clients to understand their needs and maximize renewal opportunities.
  • Data Analysis: Analyze renewal data and metrics to identify trends, opportunities, and areas for improvement.
  • Team Collaboration: Collaborate with sales, customer success, and operations teams to ensure successful renewals and client satisfaction.

Requirements:

  • Education: Bachelor's degree in business, marketing, or a related field.
  • Experience: Proven experience in renewals, operations, or a related role with a strong track record of improving renewal rates and driving revenue growth.
  • Skills: Data-driven, with proficiency in using data analytics to inform decision-making and drive strategic initiatives. Strong negotiation and communication skills, with the ability to work collaboratively across teams and influence stakeholders at all levels.

Day-to-Day:

  • Client Engagement: Engage with clients to understand their needs and build strong relationships.
  • Team Collaboration: Collaborate with cross-functional teams to ensure a seamless renewal process.
  • Data Analysis: Analyze renewal data and metrics to inform strategy and decision-making.
  • Negotiation and Contract Management: Lead negotiations and contract discussions to achieve successful renewals.
  • Operational Improvement: Continuously improve renewal operations to drive efficiency and customer satisfaction.


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