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Product Owner

2 months ago


Nottingham, Nottingham, United Kingdom Marmion Full time
About the Role

We are seeking an experienced Product Owner to join our team in Nottingham, working in a hybrid model that combines office and remote work. As a Product Owner, you will play a key role in the development and implementation of our Management & Automation systems, including ServiceNow.

Key Responsibilities
  • Analyse proposed system changes and solutions, assessing their impact on the business and proposing recommendations.
  • Support the testing and transition of new system functionalities and processes into the business, ensuring maximum adoption and success.
  • Lead on the development and implementation of ITIL aligned operational processes and best practices within the Service teams.
  • Deliver outputs using standard and visual business process design templates, which can be used to review and agree business processes and input to training material.
Requirements
  • 2+ years of experience in ServiceNow, preferably in CSM, ITSM, ITBM, and/or FSM.
  • Knowledge and experience of Agile system development methodologies.
  • Understanding of ITIL aligned Service Management processes and how ITSM platforms can support the effective delivery of these.
About Us

We are a CRN Reseller of the year winner, providing hardware, software, and technology solutions to a large and growing set of industry-diverse clients.