System Coordination Centre Manager

1 week ago

Birmingham, Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time
About the Role

We are seeking an experienced and skilled System Coordination Centre Manager to join our team at NHS Birmingham and Solihull Integrated Care Board. As a key member of our organization, you will play a vital role in ensuring the effective management of risk across providers and system partners in Birmingham and Solihull.

Key Responsibilities
  • Chair and facilitate daily system calls for the Birmingham and Solihull Integrated Care Board and its system partners.
  • Engage, facilitate, and arbitrate with stakeholders over sensitive, complex, contentious, and confidential issues.
  • Facilitate discussion around support needed across the system, region, and out of system, challenging the actions in place and specifically coordinating agreed actions across providers, where appropriate, to de-escalate system risk.
  • Facilitating the sharing of information and oversight of capacity across the wider system, to ensure a single currency of risk, and facilitate discussion to ensure effective utilisation of community infrastructure.
  • Attend daily NHSE regional calls to provide assurance on the actions being taken to manage risk effectively across the system.
  • Managing visibility of neighbouring ICB capacities around mutual aid to improve flow in and out of the system.
  • Responsible for maintaining appropriate governance, through ensuring that across the wider SCC team all key SCC related issues and decisions are logged, actioned, and escalated where appropriate in-line with agreed processes.
  • Undertake analysis of the level of risk associated with each issue to determine when escalation to the strategic leads and convening strategic system escalation calls is appropriate.
  • Reviewing prepared data and reports to ensure they show an accurate and aligned picture of performance and risk across the region, systems, and providers, and maintaining systems and processes in place to coordinate and manage returns to regional and national teams as well as the wider system.
  • Hold line management responsibilities and directly manage the operational work within the SCC.
  • Develop and maintain clearly defined action cards in relation to OPEL and REAP levels, and major/critical incidents, and propose changes to own function, making recommendations for required changes to appropriate standard operating procedures (SOPs) / escalation plans and policies.
  • Ensures that all NHS statutory and mandatory training is kept up to date across the SCC team.
  • Maintain a detailed understanding of pressures and trends, to identify areas for improvement to build into the wider programme of work and recommend inclusion in rapid cycles of improvement and projects.
  • Support the design and delivery of training plans for individuals throughout the organisation and introducing policies and procedures to encourage new ways of working.
  • Participate in relevant internal and external working groups/projects, services, and initiatives to provide information and analytical advice and expertise.
  • Commit to working and engaging constructively with ICS partners on a range of business-sensitive issues.
  • Nurture key relationships and maintain networks internally and externally, including national networks.
  • Deputise for the Senior SCC Lead expanding on knowledge, skills, and experience within personal professional development.
Person Specification

Qualifications & Skills

  • Essential
    • Educated to Masters level or equivalent level of experience of working at a senior level in specialist area.
    • Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.
    • Takes decisions on difficult and contentious issues where there may be a number of courses of action.
    • Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
    • Negotiate on difficult and controversial issues including performance and change.
  • Desirable
    • Active Clinical registration (GMC/NMC/HCPC)

Language Code: en-US

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