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Lead Manager for System Coordination Centre

2 months ago

Birmingham, Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

Position Overview

Are you committed to delivering the highest standards of care and safety for the diverse population served by our healthcare system?

Do you possess the expertise to facilitate effective risk management across various healthcare providers and system collaborators?

We are pleased to present a remarkable opportunity for a Lead Manager role within the System Coordination Centre (SCC) at NHS Birmingham and Solihull Integrated Care Board. This dedicated team is focused on providing exceptional patient care, managing risks effectively, and addressing health disparities within the community.

In your capacity as the Lead SCC Manager, you will be tasked with overseeing, developing, and guiding the comprehensive operations of the Urgent and Emergency Care (UEC) SCC. Your responsibilities will encompass a variety of functions aimed at ensuring the establishment and maintenance of efficient patient pathways, including patient flow management, care transfer processes, escalation handling, and other operational challenges. You will serve as the representative of the Integrated Care Board (ICB) to external stakeholders, NHS England, and other senior officials, necessitating strong project management skills and the ability to formulate clear strategies for implementing changes that promote collaborative efforts and enhance patient flow.

Key Responsibilities

Your role will involve providing tactical support and resilience across the Birmingham and Solihull area on a daily basis, which includes:

  • Monitoring critical operational, clinical, and quality indicators through various dashboards to promptly identify any decline in UEC performance and escalate issues as necessary.
  • Establishing system assurance through defined actions and predetermined targets.
  • Prioritizing patient safety and wellbeing during periods of heightened system pressure.
  • Assisting in identifying opportunities for service enhancements and innovative solutions.

As the Lead SCC Manager, you will also be responsible for:

  • Navigating a politically sensitive environment with a high degree of professionalism.
  • Providing strategic oversight for the overall SCC function.
  • Managing and delegating tasks among all SCC personnel, both strategic and operational.
  • Acting as the primary contact for high-level escalation responses, in accordance with established action protocols.
  • Facilitating strategic discussions among system partners to enhance coordination and patient care delivery.
  • Overseeing the implementation of governance frameworks, updating policies and procedures in alignment with best practices.
  • Influencing decision-making at senior levels using relevant and actionable data to support improvement cycles, budgeting, and staffing.
  • Collaborating with other UEC managers to ensure cohesive teamwork across the department.

About Us

The NHS Birmingham and Solihull Integrated Care Board unites local NHS entities, councils, and voluntary, community, and faith organizations to better serve our communities. With a population of approximately one million, our vision is to create the healthiest environment for living and working, promoting equity in health outcomes and life opportunities for all.

As a member of our system, you will embody our core values in all your actions. You will be dedicated to addressing health inequalities and fostering an inclusive environment for everyone.

In return, NHS Birmingham and Solihull offers you the chance to thrive and grow within a supportive, ambitious, and inclusive team. You will have numerous opportunities to enhance your skills and experience while collaborating with colleagues across various provider trusts, local authorities, voluntary organizations, the Integrated Care Board (ICB), and NHS England to drive meaningful change and add value.

We recognize that diversity fuels creativity and innovation, and we are committed to challenging discrimination, promoting equal opportunities for all, and creating a workplace where everyone feels a sense of belonging.

Job Responsibilities

  • Lead system task groups to identify, address, and implement improvements in access.
  • Oversee the SCC, providing strategic management and responding to escalations, chairing system meetings as necessary, and collaborating with strategic partners to address demand and capacity risks while proactively monitoring patient flow to enhance outcomes and experiences.
  • Facilitate strategic discussions based on established action protocols to make real-time decisions and actions for system partners to effectively resolve issues related to system pressure and risk.
  • Ensure appropriate governance within the SCC team through established systems and processes to document risks, escalations, and actions taken, while ensuring proper reporting and data feeds are in place to support the SCC's role.
  • Work within the overarching strategic objectives of the Integrated Care System (ICS) to design, implement, and assess the impact of the SCC, while evaluating and applying best practices locally.
  • Develop and implement qualitative and quantitative metrics to measure performance against organizational strategies, reporting progress at senior management forums and through written reports to relevant boards and staff groups, while driving process efficiency in the continuous development of performance metrics.
  • Lead and contribute to formal negotiations with senior external stakeholders, providing high-level negotiation expertise to secure advantageous arrangements.
  • Ensure that best practices are developed and implemented at both organizational and departmental levels, challenging existing practices and persuading senior managers to realign their approaches as necessary.
  • Facilitate smooth transitions through decision-making processes related to contract management.
  • Ensure that strategies align with business objectives and are effectively communicated throughout the organization.
  • Develop, manage, and update policies and procedures, ensuring the adoption of best practice methodologies, standards, and thresholds, while disseminating these practices to staff across the organization.
  • Manage staff and budgetary responsibilities, contributing to business planning and corporate policy development.
  • Oversee the business support function of the team.
  • Manage all corporate UEC and SCC business returns, including planning submissions.
  • Develop and implement a robust management system to ensure effective information management and the sharing of best practices across the team and wider health and social care organizations.
  • Take a lead role in coordinating training, development, and recruitment activities across the department.
  • Hold line management responsibilities and directly oversee the operational work within the SCC, assigning daily tasks to team members and ensuring the SCC operates effectively seven days a week.
  • Provide line management and overall team leadership for the SCC function.
  • Act as a deputy for the Head of UEC and system flow improvement, enhancing your knowledge, skills, and experience through professional development.
  • The above outlines the tasks, responsibilities, and outcomes expected of the role. The post holder may be required to undertake additional duties as reasonably requested by their line manager.
  • The job description and person specification may be reviewed periodically to reflect the evolving needs of the SCC and associated programs.

Qualifications and Skills

Essential

  • A master's degree or equivalent experience at a senior level in a specialized area.
  • Extensive understanding of healthcare systems and system-wide operations.
  • Ability to negotiate on complex and intricate issues.
  • Capacity to persuade senior managers regarding the merits of various options, innovations, and new market opportunities.
  • Proficiency in negotiating with senior stakeholders on challenging and controversial matters, and presenting complex information to large and influential groups.

Desirable

  • A clinical qualification in accordance with national SCC specifications.