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Airfreight Operations Coordinator

2 months ago

Egham, Surrey, United Kingdom WTA Group Full time
Job Description

**About WTA Group**

We are a leading international logistics company, dedicated to supporting businesses of all sizes and industries with their growth strategies through effective logistics solutions.

**Our Mission**

We strive to deliver exceptional customer service, ensuring seamless import and export operations, and building long-lasting relationships with our clients and partners.

**Key Responsibilities**

**Operations**

  • Manage import and export requirements for assigned clients and overseas agents, ensuring timely and efficient delivery.
  • Resolve discrepancies or delays, communicating effectively with clients and overseas partners as needed.
  • Negotiate with suppliers to secure the best service and pricing for clients.

**Customer Service**

  • Provide exceptional customer communication, ensuring a high level of satisfaction and loyalty.
  • Collaborate with other departments to achieve key performance indicators (KPIs).
  • Maintain client and department standard operating procedures (SOPs).
  • Identify and report opportunities for growth and development.
  • Manage credit limits and ensure timely payment of duties and VAT.

**Administration**

  • Create Cargowise shipments and manage order management and tracking information.
  • Complete sales and purchase e-billing, and maintain job costing and profit details.
  • Upload commercial documents to eDocs/Cargowise, and process deferment account records.
  • Load Non-Conformance Exceptions to Cargowise as applicable.

**Compliance**

  • Ensure compliance with all customs requirements, staying up-to-date with changing laws and regulations.
  • Represent the company's best interests, adhering to company values and maintaining a positive work environment.

**Requirements**

  • At least 2 years of experience in an airfreight operations role, within the freight forwarding or logistics industry.
  • Strong team player with attention to detail, working with pride and professionalism.
  • Excellent customer service skills, with competence in import and export airfreight knowledge and customs regulations.
  • Knowledge of CargoWise is desirable.

**Company Benefits**

  • Company profit-sharing bonus
  • Pension 5% contribution
  • Life assurance
  • Income Protection insurance
  • Full training pathway
  • Employee Assistance Program