Night Operations Manager

4 days ago


Crawley West Sussex, United Kingdom Copthorne Hotel Effingham Gatwick Full time
Job Summary

We are seeking an experienced Night Manager to join our Front Office team at the Copthorne Hotel Effingham Gatwick. As a Night Manager, you will be responsible for leading the Night team in consistently delivering a safe and welcoming environment for guests and staff while maximizing revenues and maintaining a professional approach in all encounters.

Key Responsibilities
  • Lead the Night Team: Assume and demonstrate the role of senior manager on duty during the rostered night hours, ensuring excellent communications between Day and Night teams.
  • Safe-Keeping and Administration: Ensure the safe-keeping and administration of the main DM safe and all monies during the night.
  • Training and Performance Management: Responsible for the training and performance management of Night staff.
  • Emergency Procedures: Ensure and demonstrate confidence and competence in all emergency procedures.
  • Guest Expectations: Ensure the Night team are best served and able to manage guest expectations, concerns, and queries.
  • Night Audit Requirements: Ensure the smooth running and delivery of all night audit requirements.
  • Responsible Service of Alcohol: Be responsible for the safe service of alcohol.
Requirements
  • Experience: 1 year of experience as a Night Manager or in a similar role.
  • Communication Skills: Excellent communication skills, both verbal and written.
  • Customer Service: Committed to delivering excellent customer service both face-to-face and over the phone.
  • Presentation Skills: Excellent presentation skills.
  • Health and Safety: Good knowledge of health and safety.
Benefits
  • Benefits Package: We offer a comprehensive benefits package, including a Group Personal Pension Plan, Life Assurance, and Meals Provided on Duty.
  • Employee Discounts: Employee Discounted Accommodation, Employee Discount on Food & Beverage and Hotel Restaurants, and Friends and Family (discounted) Accommodation Rate.
  • Professional Development: Opportunities for professional development and career advancement within the company.


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