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Teddington, Greater London, United Kingdom The Lensbury Full timeAbout The LensburyThe Lensbury Resort is a luxurious leisure club located on the banks of the River Thames at Teddington. As part of London + Regional Hotels, we offer an exclusive experience with a 155-bedroom hotel, meeting and events space, restaurant, bar, Spa, and 25 acres of gardens and grounds.The RoleWe are seeking a skilled Food and Beverage...
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Barista/Members Lounge Attendant
3 weeks ago
Teddington, Greater London, United Kingdom The Lensbury Full timeAbout The LensburyThe Lensbury Resort is a luxurious leisure club located on the banks of the River Thames at Teddington. As part of London + Regional Hotels, we offer an exclusive experience with a 155-bedroom hotel, meeting and events space, restaurant, bar, Spa, and 25 acres of gardens and grounds.The RoleWe are seeking a skilled Food and Beverage...
Food and Beverage Team Member
2 months ago
About The Lensbury
We are a leading hospitality company, part of London + Regional Hotels, operating a luxury resort on the banks of the River Thames. Our resort features a leisure club, hotel, meeting and events space, restaurant, bar, spa, and 25 acres of gardens and grounds.
Job Summary
We are seeking a skilled Food and Beverage Team Member to join our team. As a key member of our F&B team, you will be responsible for providing an exceptional experience for our guests and members.
Key Responsibilities
Food and Beverage Operations
- Ensure the provision of an outstanding experience for our guests and members
- Open and close down F&B outlets, ensuring they are ready for service and secure at the end of each shift
- Interact with customers, take orders, and provide excellent standards of customer service
- Upsell and suggest additional food and beverage items to enhance the guest experience
- Prepare and serve alcoholic and non-alcoholic beverages
- Process payments accurately
- Adhere to all Health & Safety requirements
- Liaise with kitchen staff to ensure timely delivery of food orders
- Prepare garnishes, mix ingredients, and ensure proper glassware is used for each drink
- Stay updated on current food and drink trends and new menu items
Customer Service
- Provide exceptional customer service to our guests and members
- Respond to customer inquiries and resolve any issues in a timely and professional manner
Teamwork and Communication
- Work collaboratively with other team members to achieve our goals
- Communicate effectively with colleagues, management, and guests
Requirements
- Previous experience as a waiter/bartender or in a similar role preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent time management skills to ensure efficient service
What We Offer
- Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
- Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the London + Regional hotels portfolio
- Employee Assistance Programme (access for your family also)
- Online Benefits Portal
- Fully-funded Apprenticeships
- Free lunch and free parking
- Staff social events/parties/awards
- Cycle to Work Scheme
