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Customer Service Representative
2 months ago
About the Role:
We are seeking an ENGERGETIC and ENTHUSIASTIC customer service specialist to join our team at Countrywide. As a Property Manager, you will play a pivotal role in ensuring that our landlord and tenant customers receive a high-quality experience throughout their time with us.
Key Responsibilities:
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
Requirements:
We are looking for someone with great communication and relationship skills and a passion for delivering a quality customer service. Having a competent knowledge of lettings legislation, tenancy agreements, and landlord contracts is necessary – full training is provided.
About Us:
Countrywide is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
