Customer Service Specialist

4 weeks ago


Great Shelford, United Kingdom Countrywide Full time

About the Role

We are looking for an energetic and enthusiastic customer service specialist with a passion for delivering a quality service.

The Role of a Property Manager

As a Property Manager, you will be fully managing your own portfolio of properties across our brands, building relationships with internal colleagues and customers, and acting as a key contact for tenants and landlords who require support.

Responsibilities

  1. Coordinating urgent and routine repairs and maintenance
  2. Liaising with trades people and contractors and keeping customers up to date
  3. Organising safety inspections and managing remedial works
  4. Liaising with landlords following regular property visits
  5. Assisting customers with general tenancy queries
  6. Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  7. Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
  8. Providing a first-class service to maximise customer retention
  9. Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved

About Us

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.



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