Store Director

6 days ago


Tunbridge Wells, Kent, United Kingdom Urban Outfitters Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to lead our team at Urban Outfitters. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day operations of the store, driving sales growth, and delivering exceptional customer service.

Key Responsibilities
  • Leadership and Management
    • Lead and motivate a high-performing team to achieve sales targets and deliver exceptional customer service.
    • Develop and implement strategies to improve store performance, including sales growth, customer satisfaction, and employee engagement.
    • Recruit, train, and develop a talented team of managers and sales associates to drive business results.
  • Operations and Logistics
    • Oversee the efficient operation of the store, including inventory management, visual merchandising, and store maintenance.
    • Develop and implement processes to improve store efficiency, reduce costs, and enhance the customer experience.
    • Manage store budgets, including inventory, labor, and overhead expenses.
  • Customer Service and Experience
    • Deliver exceptional customer service, ensuring that every customer has a positive and memorable experience in the store.
    • Develop and implement strategies to improve customer satisfaction, including loyalty programs, promotions, and events.
    • Monitor and respond to customer feedback, ensuring that concerns are addressed promptly and professionally.
  • Business Development and Growth
    • Develop and implement strategies to drive sales growth, including marketing campaigns, promotions, and events.
    • Collaborate with the visual merchandising team to create visually appealing store displays and windows.
    • Stay up-to-date with industry trends and competitor activity, identifying opportunities to improve store performance and drive business growth.
    Requirements
    • Proven experience as a Store Manager or Senior Retail Manager in a fast-paced, high-volume retail environment.
    • Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
    • Strong business acumen, with the ability to analyze data, identify trends, and make informed business decisions.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
    • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
    • Flexibility to work a variety of shifts, including evenings and weekends.
    What We Offer
    • A competitive salary and benefits package.
    • Opportunities for career growth and professional development.
    • A dynamic and supportive work environment.
    • A discount on Urban Outfitters products.

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