Tenancy Fraud Officer

7 days ago

London, Greater London, United Kingdom The Guinness Partnership Full time

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Tenancy Enforcement Specialist. This is a full-time permanent position based at Mulliner House, London, with the option for hybrid working.

Key Responsibilities

  • Lead the organization's approach to anti-social behaviour, tenancy fraud, and other tenancy breaches, providing a first-class service to residents, staff, and stakeholders.
  • Identify incidents of anti-social behaviour and work collaboratively with colleagues and external stakeholders to stop it.
  • Manage, monitor, and respond to enquiries and complaints of ASB, ensuring the appropriate action is taken and detailed information and advice is given to improve overall satisfaction.
  • Identify issues of tenancy fraud and work collaboratively with colleagues and external stakeholders to obtain possession of the property and create an income by applying for Unlawful Profit Orders.
  • Raise awareness with residents, stakeholders, and colleagues regarding anti-social behaviour and tenancy fraud.
  • Provide awareness and practical training to all areas of the organization.
  • Create, renew, and provide training on relevant policies and procedures and internal documents.

About You

  • Experience in delivering an exceptional customer-focused service to a diverse range of customers, both internal and external.
  • Significant experience in anti-social-behaviour and tenancy fraud case management and relevant criminal and civil legislation.
  • Proven experience in preparing legal notices and witness statements.
  • Working knowledge of Safeguarding responsibilities.
  • Experience in managing and prioritizing resources effectively to meet demand.
  • Ability to inspire others.
  • Experience in dealing with residents sensitively in challenging situations.

What We Can Offer You

The Guinness Partnership is an equal opportunities employer, committed to ensuring that equality and diversity are integrated at the core of our business. We offer a range of benefits and opportunities for professional development.

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