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Tenancy Specialist

2 months ago

London, Greater London, United Kingdom Reed Full time
Job Description

We are seeking a highly skilled Tenancy Specialist to join our team at Reed. As a Tenancy Specialist, you will be responsible for managing tenancy fraud and Anti-Social Behaviour (ASB) cases across the region.

Key Responsibilities:
  • Investigating Reports of Antisocial Behaviour:
    • Conduct thorough investigations into reports of antisocial behaviour, ensuring adherence to established policies and procedures.
    • Ensure compliance with service level agreements (SLAs) for response times and follow-up actions.
  • Managing Fraud Cases:
    • Oversee fraud cases, although infrequent, ensuring they are handled with due diligence and in accordance with legal and organizational guidelines.
  • Legal and Court-Related Duties:
    • Attend court sessions as required.
    • Issue warning notices and draft legal paperwork, including warnings and other necessary documents.
    • Attend evictions and liaise with law enforcement as needed.
  • Collaboration and Multi-Agency Work:
    • Work closely with various teams, including the police, local authorities, and support groups such as domestic violence support services.
    • Participate in professional meetings, including child protection meetings and Multi-Agency Risk Assessment Conferences (MARACs).
Requirements:
  • Proven experience in tenancy fraud and ASB case management.
  • Ability to conduct thorough investigations and manage complex cases.
  • Experience in preparing legal files and managing legal action for tenancy enforcement.
  • Strong communication and liaison skills with the ability to work with a variety of internal and external partners.
  • Knowledge of the legal processes involved in tenancy enforcement and fraud.
  • Ability to represent the organisation at court and other legal proceedings.