Senior IT Support Specialist

1 week ago

Farringdon, United Kingdom Kurt Geiger Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Analyst to join our team at Kurt Geiger. As a key member of our IT department, you will play a critical role in providing expert technical support and service to our colleagues and teams across the organization.

Key Responsibilities
  • Hardware Support: Provide expert hardware support and service to KG colleagues and teams, including installation, configuration, and troubleshooting of hardware devices.
  • Ticket Management: Monitor, triage, and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined.
  • Technical Assistance: Provide technical assistance and support to colleagues and teams, including troubleshooting and resolving technical issues.
  • Collaboration: Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.
  • Incident Management: Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
  • Process Improvement: Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
  • Project Support: Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
Requirements
  • Technical Skills: Exposure in the IT industry within a similar role, with sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop, Windows imaging and deployment, Cisco Meraki MDM platform and SDWAN, basic understanding of Networking TCP IP/ UDP, DNS, VPNs, VLANs, Android and Apple mobile devices deployment, EPOS technology/ PEDs/PDQs/Tills, PCI / P2PE, Jamf Experience, and Windows servers and AWS.
  • Soft Skills: Great customer service to support the business, with a strong focus on communication, problem-solving, and teamwork.
Working Environment

As a Technical Support Analyst at Kurt Geiger, you will work in a dynamic and fast-paced environment, with a focus on delivering exceptional technical support and service to our colleagues and teams. You will have the opportunity to work on a wide range of technical issues and projects, and will be supported by a team of experienced IT professionals.

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