Senior IT Support Specialist

1 week ago

Farringdon, Greater London, United Kingdom Kurt Geiger Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced Technical Support Analyst to join our team at Kurt Geiger. The successful candidate will be responsible for providing expert technical support and service to our colleagues and teams across the organization.

Key Responsibilities:

  • Provide technical support and service to users, stores, and offices, including hardware, software, and network installation and configuration.
  • Monitor and respond to business-affecting system events, such as disk usage, network outages, server downtime, and security breaches.
  • Use current security software and systems to ensure a safe technical environment for KG systems and their users.
  • Work closely with third-party suppliers and service providers to promptly resolve incidents and requests.
  • Act as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages.
  • Process starters, leavers, and amendments promptly and within SLA where defined.
  • Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes.
  • Contribute to the delivery of IT projects where assigned, ensuring deadlines and milestones are met.
  • Manage SaaS and PaaS applications, and provide first-line support troubleshooting for POS queries.

About the Role:

This is a hybrid working role, with opportunities to work from home, office, and potential travel involved. The successful candidate will have a strong technical background, with experience in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop, and other relevant technologies.

Requirements:

  • Exposure in the IT industry within a similar role.
  • Sufficient technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/ Office 365, Azure Virtual Desktop.
  • Windows imaging and deployment.
  • Basic understanding of Cisco Meraki MDM platform and SDWAN.
  • Understanding of EPOS technology/ PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions.
  • PCI / P2PE - advantageous but not essential.
  • Jamf Experience is great but not essential.
  • A driving License is advantageous but not essential.
  • Understanding of Windows servers and AWS.
  • Great customer service to support the business.

Technical Skills:

  • Build, configure and install hardware, software and networks for users, stores, and offices.
  • Monitor, respond to, and escalate business-affecting system events such as disk usage, network outages, server downtime, and security breaches.
  • Use current security software and systems to ensure a safe technical environment for KG systems and their users.

Compliance:

  • Create documentation for new processes/procedures and systems as appropriate.
  • Ensure all equipment is audited and asset tracked.
  • Maintain knowledge base support documents to assist with continued support and training.
  • Work with the SDMs to continuously improve the systems, processes and running of the Support Desk.
  • Comply with and advise on Kurt Geiger Technology standards.
  • Comply with and advise on security procedures and processes as published by the Information Security Manager

  • Senior Application Support Specialist

    7 days ago

    Farringdon, Greater London, United Kingdom Spencer Rose Full time

    About Spencer RoseSpencer Rose is a dynamic and innovative company that specializes in providing cutting-edge solutions in the FX payments industry. We are committed to creating a collaborative and forward-thinking work environment that values the growth and development of our team members.The RoleWe are seeking an experienced Senior Application Support...

  • Senior Application Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Spencer Rose Full time

    About Spencer RoseSpencer Rose is a dynamic and innovative company that specializes in providing cutting-edge solutions in the FX payments industry. We are committed to creating a collaborative and forward-thinking work environment that values the growth and development of our team members.The RoleWe are seeking an experienced Senior Application Support...

  • Senior IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Kurt Geiger Full time

    About the RoleWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Kurt Geiger. As a key member of our IT department, you will be responsible for providing expert technical support and service to our colleagues and teams across the organization.Key ResponsibilitiesHardware Support: Provide expert hardware support...

  • Senior IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Kurt Geiger Full time

    About the RoleWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Kurt Geiger. As a key member of our IT department, you will be responsible for providing expert technical support and service to our colleagues and teams across the organization.Key ResponsibilitiesHardware Support: Provide expert hardware support...

  • IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Peaple Talent Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Peaple Talent. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our colleagues, with a focus on troubleshooting Windows 10 issues.This is an exciting opportunity for someone who enjoys problem-solving and has...

  • IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Peaple Talent Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Peaple Talent. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our colleagues, with a focus on troubleshooting Windows 10 issues.This is an exciting opportunity for someone who enjoys problem-solving and has...

  • IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Texcel Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Texcel. As a key member of our IT department, you will provide technical support and assistance to our staff, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide on-site and remote technical support to staff membersConfigure and maintain Windows, Microsoft...

  • IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Texcel Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Texcel. As a key member of our IT department, you will provide technical support and assistance to our staff, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide on-site and remote technical support to staff membersConfigure and maintain Windows, Microsoft...

  • IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Texcel Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Texcel. As a Technical Service Engineer, you will be responsible for providing on-site and remote technical support to our clients, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to clients via phone, email, and on-site...

  • IT Support Specialist

    1 week ago

    Farringdon, Greater London, United Kingdom Texcel Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Texcel. As a Technical Service Engineer, you will be responsible for providing on-site and remote technical support to our clients, ensuring the smooth operation of our IT systems.Key Responsibilities:Provide technical support to clients via phone, email, and on-site...

  • Microsoft Power Platforms Specialist

    4 weeks ago

    Farringdon, Greater London, United Kingdom Arc IT Recruitment Full time

    Position Overview:As a Microsoft Power Platforms Specialist, you will be an integral part of the Business Applications team within a distinguished financial services organization. Your primary responsibility will be to oversee, tailor, and sustain the Power Platforms environment to enhance operational efficiency. In this role, you will engage with various...

  • Technical Support Specialist

    4 weeks ago

    Farringdon, Greater London, United Kingdom Tech4 Ltd Full time

    Position Overview Tech4 Ltd is seeking a dedicated Technical Support Specialist to join our dynamic IT department. This role is essential for providing both in-person and remote assistance to our users. Key Responsibilities Delivering Wintel and second-line support for server-related issues, with comprehensive training in Azure technologies...

  • Clinical Psychologist

    1 week ago

    Farringdon, Greater London, United Kingdom Shire Healthcare Full time

    Job SummaryShire Healthcare is seeking a highly skilled Clinical Psychologist to join our team in a specialist eating disorders outpatient service in Central London.Role ResponsibilitiesProvide specialist psychological assessments and therapeutic interventions for individuals with eating disorders.Develop and implement treatment plans, including CBT-E,...

  • Clinical Psychologist

    4 days ago

    Farringdon, Greater London, United Kingdom Shire Healthcare Full time

    Job SummaryShire Healthcare is seeking a highly skilled Clinical Psychologist to join our team in a specialist eating disorder outpatient service in Central London.Key ResponsibilitiesProvide specialist psychological assessments and therapeutic interventions, including CBT-E, schema therapy, and/or MANTRA.Work with a caseload of 4-5 clients per day, with the...

  • Clinical Psychologist

    4 days ago

    Farringdon, Greater London, United Kingdom Shire Healthcare Full time

    Job SummaryShire Healthcare is seeking a highly skilled Clinical Psychologist to join our team in a specialist eating disorder outpatient service in Central London.Key ResponsibilitiesProvide specialist psychological assessments and therapeutic interventions, including CBT-E, schema therapy, and/or MANTRA.Work with a caseload of 4-5 clients per day, with the...

  • IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Peaple Talent Full time

    Job Title: Service Desk AnalystLocation: HybridSalary: £40,000 - £45,000 + Company BenefitsA great opportunity has opened for a Service Desk Analyst (Level 1) to provide essential technical support to colleagues, with a focus on troubleshooting Windows 10 issues. This role is ideal for someone who enjoys problem-solving and has experience working in IT...

  • IT Support Specialist

    6 days ago

    Farringdon, Greater London, United Kingdom Peaple Talent Full time

    Job Title: Service Desk AnalystLocation: HybridSalary: £40,000 - £45,000 + Company BenefitsA great opportunity has opened for a Service Desk Analyst (Level 1) to provide essential technical support to colleagues, with a focus on troubleshooting Windows 10 issues. This role is ideal for someone who enjoys problem-solving and has experience working in IT...

  • Senior IT Project Manager

    3 days ago

    Farringdon Without, Greater London, United Kingdom Mackenzie Jones IT Full time

    Job Title: Senior IT Project ManagerJob Type: Full-timeLocation: RemoteJob Description:We are seeking an experienced Senior IT Project Manager to lead our IT Analytics projects. As a key member of our team, you will be responsible for delivering projects across our IT Analytics team, interfacing between IT Functional areas, Project teams, and Business...

  • Senior IT Project Manager

    3 days ago

    Farringdon Without, Greater London, United Kingdom Mackenzie Jones IT Full time

    Job Title: Senior IT Project ManagerJob Type: Full-timeLocation: RemoteJob Description:We are seeking an experienced Senior IT Project Manager to lead our IT Analytics projects. As a key member of our team, you will be responsible for delivering projects across our IT Analytics team, interfacing between IT Functional areas, Project teams, and Business...

  • Creative Content Specialist

    4 weeks ago

    Farringdon, Greater London, United Kingdom Public Digital Full time

    Position Overview:Role: Content WriterCompensation: £400 per dayLocation: Flexible, with options for remote work.About Us:We are a prominent consultancy that collaborates with major corporations, governmental bodies, and influential institutions. Our mission is to transform their operational frameworks to enhance responsiveness, adaptability, and overall...