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Senior Application Support Specialist

2 months ago


Farringdon, Greater London, United Kingdom Spencer Rose Full time
About Spencer Rose

Spencer Rose is a dynamic and innovative company that specializes in providing cutting-edge solutions in the FX payments industry. We are committed to creating a collaborative and forward-thinking work environment that values the growth and development of our team members.

The Role

We are seeking an experienced Senior Application Support Specialist to join our high-performing team. As a key member of our technical support team, you will play a pivotal role in ensuring the smooth operation and continuous improvement of our applications.

Key Responsibilities
  • Provide expert-level support for business-critical applications, particularly focusing on Dynamics CRM and Azure.
  • Utilize your strong SQL skills to troubleshoot and resolve issues efficiently.
  • Leverage Log Analytics and Application Insights for monitoring, diagnosing, and enhancing application performance.
  • Act as the main point of contact for escalations, ensuring swift resolution and minimal disruption to the business.
  • Mentor and guide a junior application support specialist, fostering their growth and development.
  • Collaborate closely with the Head of Infrastructure, providing regular updates and insights into ongoing support operations.
Requirements
  • Experience: Minimum 5 years as an Application Support Specialist, with a strong background in Dynamics CRM and Azure.
  • Technical Skills: Proficiency in SQL is essential, along with experience using Log Analytics and Application Insights.
  • Leadership: Previous experience mentoring or leading junior team members.
  • Problem-Solving: A proactive approach to diagnosing and resolving complex technical issues.
  • Communication: Strong interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.
Why Join Spencer Rose?

At Spencer Rose, we offer a unique opportunity to work with cutting-edge technology in a fast-paced and growing industry. Our company values a positive, inclusive, and forward-thinking work environment, and we are committed to providing continuous learning and professional development opportunities for our team members.

We offer a hybrid working arrangement, with 3 days a week in our brand-new offices and the remainder remote. This allows for flexibility and work-life balance, while also providing opportunities for collaboration and team-building.