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Cardiff, Cardiff, United Kingdom Card Factory Full timeAbout the RoleWe are seeking a talented Team Leader to join our Card Factory family and contribute to the success of our stores. As a Team Leader, you will play a key part in driving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key ResponsibilitiesSupport the Store Manager in achieving commercial...
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Cardiff, Cardiff, United Kingdom Card Factory Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Card Factory family in Cardiff Queen Street. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we...
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Team Leader
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Cardiff, Cardiff, United Kingdom Card Factory Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory family. As a Team Leader, you will play a key part in driving the success of our stores, supporting your Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.Key...
Team Leader
2 months ago
About the Role
We are passionate about delivering exceptional customer experiences and are now looking for a Team Leader to join our successful Card Factory family to help drive this.
With a real focus on operational excellence and customer-centricity, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do.
Key Responsibilities
- Support the Store Manager in achieving commercial growth and operational excellence.
- Lead the team to deliver exceptional customer service and high standards.
- Develop and implement strategies to improve customer experience and operational efficiency.
- Monitor and review store performance data to inform business decisions.
- Collaborate with the Store Manager to develop and implement business plans.
About the Ideal Candidate
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. The ideal candidate will have:
- Excellent leadership and communication skills.
- A customer-centric approach with a focus on operational excellence.
- Ability to work collaboratively with the Store Manager and team.
- Strong analytical and problem-solving skills.
- Commercial awareness and ability to drive business growth.
About Card Factory
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and are passionate about celebrating our customers' life moments.
What We Offer
- 25% Card Factory colleague discount in-store and online.
- Save As You Earn scheme.
- Financial Wellbeing Support Financial Education Tools Salary Advance.
- Seasonal incentive schemes.
- Retail Management Apprenticeship Programmes with local providers.
- Discounted mobile phone contracts.
- Discounts across 100's of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
- Enhanced Family leave.
