Sales Operations Leader

4 weeks ago

London, Greater London, United Kingdom The Financial Times Full time

About Us

The Financial Times is dedicated to providing independent, high-quality information, news, and services to individuals and organizations worldwide. This commitment is fundamental to our reputation and drives our aspirations for the future. Our employees come from diverse backgrounds and work across various disciplines and locations, fostering a warm and inclusive culture that values curiosity and rewards innovative thinking. Those who align with our mission and embody our values will find ample opportunities for challenge, inspiration, and engagement. Just as our audience is diverse, so too are our employees; together, we empower our audience to be better informed and to comprehend the world around them. It’s a role that has never been more significant, and a career path that can lead you anywhere you wish to go.

Our Commitment to Diversity and Inclusion

At the Financial Times, we strive for all employees across various regions to have a voice, ensuring that diverse perspectives are acknowledged and appreciated. We believe that a supportive workplace is one where employees can be their authentic selves and have the flexibility to meet their personal needs. We are committed to dismantling barriers for all, particularly those faced by underrepresented groups.

Position Overview

We are thrilled to announce an opportunity for a Sales Operations Leader within FT Professional, our rapidly growing digital subscription division. This role entails assisting the Head of Revenue Operations in boosting the productivity and effectiveness of the Sales team. Key responsibilities encompass managing stakeholder relationships, optimizing processes, evaluating and implementing technology, and ensuring the effective utilization of our CRM platform to fulfill business requirements and support key performance indicators.

The ideal candidate will engage in CRM-related initiatives and the ongoing enhancement of our sales operations, which may include data and process improvements, as well as system integrations.

This role requires a candidate who is enthusiastic about leveraging modern technologies, including AI, to drive innovation and enhance efficiency in our sales operations.

Key Responsibilities

  • Enhance sales productivity by streamlining processes, deploying automation tools, and improving scalability across all sales initiatives to optimize operational efficiency and ensure seamless system integration.
  • Collaborate with the Head of Revenue Operations and the Sales leadership team to identify high-impact areas within our evolving sales process, where you will lead and implement operational enhancements.
  • Partner with the Sales Program to disseminate best practices to global sales teams.
  • Support cross-functional initiatives between Sales and Internal Products.
  • Ensure our CRM platform is configured to deliver measurable benefits to our sales and operations teams.
  • Assist with change management and the adoption of our sales policies and CRM system.
  • Engage with teams to understand their experiences and create a feedback loop to help us develop a strategic roadmap.
  • Act as a consultant/business analyst to key Sales stakeholders, providing insights and maximizing value.
  • Develop and manage the Sales Operations workstream system, effectively prioritizing to focus on the most critical areas.
  • Provide regular updates on progress and any challenges to key stakeholders.
  • Coordinate cross-functional processes with Marketing, Customer Success, and New Products to help achieve new business, renewal, and upsell targets.

Person Specification

Required Skills

  • A graduate with a degree in a quantitative, business, or marketing discipline.
  • Familiarity with Sales Management roles and the Sales pipeline.
  • Strong analytical and problem-solving skills to identify areas for CRM enhancement and optimize the platform's features and capabilities.
  • Process-oriented, with a keen interest in data.
  • Must be proactive and capable of working independently.
  • Excellent interpersonal and communication skills, with the ability to collaborate effectively with a diverse group of individuals and maintain productive working relationships.
  • Ability to think creatively, ask insightful questions, and test new ideas.
  • Well-organized with effective time management skills to prioritize and manage multiple tasks simultaneously to meet tight deadlines.
  • Willingness to stay informed about the latest trends and best practices in CRM and/or Salesforce and share innovative ideas.

Preferred Skills

  • Project management experience is advantageous.
  • Background in digital subscriptions, media, or technology.
  • A solid understanding of data regulations such as GDPR.

What We Offer: Our Benefits

Our benefits vary by location, but we are committed to providing top-tier perks across all our offices, as well as an inclusive environment to advance your career. Examples of our benefits include generous annual leave, flexible working arrangements (including remote work), medical coverage, enhanced maternity and paternity packages, subsidized gym memberships, and opportunities for community engagement. Full details of our benefits can be found on our website.

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