Xerox Service Technician

4 weeks ago


London, Greater London, United Kingdom Xerox Full time

About Xerox

Xerox is a leading provider of document management solutions, and we're looking for a skilled Service Technician to join our team.

Job Summary

We're seeking a highly motivated and experienced Service Technician to provide on-site support for our clients' Xerox and other manufacturer devices. As a Service Technician, you will be responsible for ensuring service levels are met and customer satisfaction is paramount.

Key Responsibilities

  • Carry out regular preventative maintenance checks on client fleets of machines
  • Replenish consumables and maintain log of all activities
  • Ensure SLA is achieved and customer requirements are met
  • Commitment to maintain skill set through personal development and training
  • Promote knowledge sharing and act as a mentor/coach

Requirements

  • A Levels or equivalent qualifications
  • Advanced knowledge of all site products and client IT environment
  • Experience in a customer-facing technical service role
  • Demonstrates a proactive approach to work with initiative and drive

What We Offer

Xerox offers a comprehensive training program to ensure our Service Technicians have the skills and knowledge needed to excel in their roles. We're committed to providing a supportive and collaborative work environment that fosters growth and development.



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