Technical Service Specialist

3 weeks ago


London, Greater London, United Kingdom Xerox Full time

About the Role

Xerox is seeking a skilled Technical Service Specialist to provide onsite support for our fleet of devices. As a key member of our Technical Service team, you will be responsible for ensuring service levels are met and customer satisfaction is paramount.

Key Responsibilities

  • Carry out regular preventative maintenance checks on client devices
  • Replenish consumables and maintain a log of all activities
  • Ensure SLAs are achieved and customer requirements are met
  • Commit to maintaining a high level of technical skill through personal development and training
  • Promote knowledge sharing and act as a mentor/coach

Requirements

  • A levels or equivalent qualifications
  • Advanced knowledge of Xerox products and client IT environment
  • Experience in a customer-facing technical service role
  • Demonstrates a proactive approach to work with initiative and drive

About Xerox

Xerox has been redefining the workplace experience for over 100 years. We harness our leadership position in office and production print technology to expand into software and services that sustainably power today's workforce.



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