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Sales Administrator

2 months ago

Poole, Poole, United Kingdom Team Jobs Full time

About the Role:

We are seeking a highly organized and customer-focused Sales Administrator to join our dynamic team at TeamJobs. As a Sales Administrator, you will play a crucial role in providing exceptional customer service while handling daily administrative tasks.

Key Responsibilities:

  • Order Processing: Accurately process sales orders, ensuring all details are correct and deadlines are met.
  • Email Management: Monitor and respond to emails daily, ensuring professionalism and accuracy using tools like Grammarly.
  • Customer Interaction: Answer inbound calls to address inquiries, resolve issues, and provide product and service information.
  • Outbound Calls: Contact customers to discuss quotations, follow up on orders, or provide aftercare.
  • Task Management: Manage daily tasks, and communicate with supervisors if deadlines cannot be met.
  • Reporting: Log customer feedback and issues on the system to ensure an audit trail.
  • Phone Availability: Be available for calls between 9:00 am and 5:00 pm, answering within two rings.
  • Upselling: Recommend additional products at the end of every order.
  • Collaboration: Work closely with the Marketing Team to update product information and the Warehouse Team to ensure correct order dispatch.
  • Out of Office: Notify colleagues and set out-of-office replies when on leave.
  • Communication: Maintain timely communication with your line manager through meetings and emails.

Qualifications & Experience:

  • Minimum GCSE qualifications including Maths and English (essential).
  • Previous experience in customer service or sales administration is desirable.
  • Proficiency in Microsoft Office, Excel, and Outlook is required.
  • Ability to work under pressure and manage multiple tasks.

What We Offer:

A dynamic work environment, opportunities for growth, and the chance to work with a supportive team at TeamJobs. If you are proactive, detail-oriented, and customer-focused, we want to hear from you