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Desktop Support Specialist

2 months ago

West Yorkshire, United Kingdom Jet2 Full time

Job Overview:

We are seeking a highly skilled Desktop Support Specialist to join our 24/7 team of technical support engineers. As a key member of our IT service desk, you will provide technical support to our technology-enabled workforce, ensuring seamless operations and exceptional customer experiences.

Key Responsibilities:

  • Investigate and resolve technical incidents and service requests in a timely and effective manner.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge articles to share best practices and technical expertise.
  • Participate in project work and contribute to the development of technical solutions.

Requirements:

  • Proven experience in desktop support, technical troubleshooting, and incident management.
  • Strong knowledge of Windows, Active Directory, Office 365, VPN, networking, and incident management.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work in a 24/7 rolling shift pattern, including weekends and bank holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to a wide range of benefits, including colleague discounts on flights and holidays.

About Us:

At Jet2, we're passionate about delivering exceptional customer experiences and creating unforgettable journeys. We're a values-driven organization that prioritizes teamwork, innovation, and customer satisfaction. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.