Store Leadership Position

6 days ago

London, Greater London, United Kingdom House of CB Full time
About the Role

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at House of CB. As a key member of our store leadership team, you will be responsible for driving sales, ensuring exceptional customer service, and leading a team of sales associates to achieve business objectives.

Key Responsibilities
  • Customer Experience:
    • Oversee the general operations of the shop floor and exercise outstanding leadership qualities to ensure high levels of employee knowledge, motivation, and customer service.
    • Lead by example to empower and inspire the team to guarantee exceptional customer service is always being delivered in all touch points such as the shop floor, fitting rooms, and till area.
    • Train the team on in-depth product knowledge and coach individuals on company non-negotiables to make sure customers are receiving a tailored House of CB experience.
    • Maintain excellent brand, product, and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations.
    • Proactively build and maintain client relationships.
  • Sales & Profit:
    • Work creatively and commercially within Company guidelines to discover ways of increasing sales to ensure targets are consistently hit or exceeded.
    • Monitor store performance by focusing on KPIs to interpret sales reports.
    • Manage standard till operations such as opening/closing tills, investigate discrepancies, and process employee purchases.
  • Visual & Merchandising:
    • Maintain presentation standards and ensure the store always reflects HOCB visual guidelines.
    • Assist with replenishment, delivery, and organization tasks.
  • People & Culture:
    • Recruit, interview, hire, and oversee the induction process of new employees.
    • Lead regular development meetings with the team to identify and evaluate employee performance.
    • Follow detailed HR processes to monitor the development of your team as well as assisting the Store Manager with basic staffing duties such as schedules, vacation, and payroll.
    • Positively represent HOCB through promoting a dedicated and luxurious environment.
    • Be part of a positive and inclusive team where everybody feels valued, motivated, and empowered.
    • Follow health and safety routines to maintain the overall safety and well-being of our customers and colleagues.
    Requirements
    • Proven experience with 1+ years retail leadership experience in a fast-paced environment.
    • A passion for delivering outstanding customer service and dedicated to exceeding expectations.
    • Flexibility in working hours with weekend availability to accommodate our dynamic environment.
    • Holds a proactive mindset, uses initiative, and is a critical thinker.
    • Display effective communication skills to motivate, develop, and retain talent.
    What We Offer
    • Receive a competitive rate of pay that reflects your experience and contribution.
    • Generous brand discount with bi-annual extra discount days.
    • Unlock monthly bonus opportunities based on performance.
    • Take part in a monthly employee award incentive.
    • Celebrate your birthday with a paid day off.
    • Participate in an employee development program that nurtures your growth and potential.
    • Free access to unlimited confidential mental health support.

Full Time - 40hrs per week

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