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Store Leadership Position

2 months ago

London, Greater London, United Kingdom Dr. Martens Full time
About the Role

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Dr. Martens. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a diverse team of retail professionals to achieve sales targets and provide exceptional customer service.
  • Operational Excellence: Ensure the store is maintained to the highest standards, including visual merchandising, stock management, and loss prevention.
  • Customer Experience: Develop and implement strategies to enhance the customer experience, including product knowledge, customer service, and loyalty programs.
  • Commercial Acumen: Work closely with the store management team to achieve commercial objectives, including sales growth, profit margins, and inventory management.
  • Health and Safety: Ensure the store is a safe and healthy environment for customers and employees, including adherence to company policies and procedures.
Requirements
  • Experience: Proven experience in a retail leadership role, preferably in a fashion or lifestyle brand.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Knowledge: Excellent knowledge of retail operations, including sales analysis, visual merchandising, and stock management.
  • Education: High school diploma or equivalent required; degree in business or related field preferred.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth: Opportunities for career advancement and professional development.