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Customer Service Representative
2 months ago
{"h1": "Customer Care and Complaints Advisor Role", "p": "At Lloyd Recruitment - Epsom, we are seeking a skilled Customer Care and Complaints Advisor to join our Relations team. As a key member of our team, you will provide administration support to the department, ensuring seamless customer interactions and efficient complaint resolution.
Key Responsibilities:
* Provide administrative support to the Relations team, including completing commissions complaints, enquiries, and letters of claims.
* Complete Subject Access Data Requests (SADRs) in a timely manner and in line with GDPR requirements.
* Compile Financial Ombudsman Services (FOS) case files.
* Locate information upon request for Customer Relations case handlers.
* Support the team to achieve the department's Key Performance Indicators.
* Maintain accurate records of all customer contact using the CMS system and adding complaints to the complaints log.
Requirements:
* Previous administration experience.
* Confident telephone manner.
* Confident on Excel.
What We Offer:
* Competitive salary with an excellent benefits package.
* A focus on employee well-being.
* Opportunities for professional growth and development.
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Please note that by applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
", "h2": "About Us", "p": "Lloyd Recruitment - Epsom is a leading recruitment agency providing expert services to clients across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.
At Lloyd Recruitment, we value diversity and inclusion, and we are an equal opportunities employer. We are proud to offer a supportive and inclusive work environment that fosters growth and development.
If you are passionate about customer service and complaint resolution, and you are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
", "h3": "How to Apply", "p": "To apply for this role, please submit your application through our website. We look forward to reviewing your application and discussing this opportunity further.
Thank you for considering Lloyd Recruitment - Epsom as your recruitment partner.
", "h4": "Contact Us", "p": "For more information about this role or to discuss your application, please contact us at [insert contact information].
We look forward to hearing from you.
"}
