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Leisure Operations Team Leader

2 months ago

Shirley, Greater London, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly motivated and experienced Leisure Operations Team Leader to join our team at Village Hotels. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our leisure clubs.

Key Responsibilities
  • Lead and manage a team of leisure operations staff to deliver exceptional customer experiences and maintain high standards of service.
  • Develop and implement effective operational procedures to ensure efficient and safe delivery of leisure services.
  • Collaborate with the Leisure Club Manager to drive business growth and improve customer satisfaction.
  • Monitor and analyze operational performance data to identify areas for improvement and implement changes as needed.
  • Provide coaching and training to team members to enhance their skills and knowledge.
Requirements
  • Proven experience in leisure operations management, with a strong background in customer service and team leadership.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Passion for delivering exceptional customer experiences and driving business growth.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Collaborative and supportive work environment.
  • Complimentary leisure club membership for you and a family member or friend.
  • Employee discount on overnight stays at Village Hotels.
  • 50% discount on food and drink purchased on or off shift at any Village Hotel.