Senior IT Technical Engineer
2 months ago
About the Role:
New Balance is seeking a highly skilled Senior IT Technical Engineer to join our manufacturing facility in the UK. As a key member of our IT team, you will be responsible for maintaining the infrastructure, networks, and systems that keep our plant running efficiently.
Key Responsibilities:
- Manage all network hardware and IT equipment onsite, ensuring network connectivity of all end devices.
- Administer all equipment, hardware, and software upgrades and maintain asset management.
- Participate in an Agile team with daily stand-up meetings, retrospectives, and iteration planning.
- Clearly communicate requirements from manufacturing partners into the team.
- Recommend, schedule, and perform network improvements, upgrades, and repairs.
- Create and maintain IT documentation (such as network configuration, network mapping, processes, and service records).
- Perform system backups and recovery.
- Support, train, and provide guidance to relevant personnel.
- Provide technical support and troubleshooting assistance to end-users.
- Stay abreast of industry trends, best practices, and emerging technologies to enhance the organisation's infrastructure and security posture.
- Maintain IT contracts onsite and seek opportunities to increase ROI.
- Interact and negotiate with vendors and contractors to deliver IT services.
Requirements for Success:
- Valid Driving License and Passport is essential as the role will involve travel across the UK and Europe.
- Excellent communication skills, with the ability to clearly communicate technical concepts to non-technical stakeholders.
- Knowledge of Cisco Catalyst switching, Cisco Meraki MS/MR/MX, Palo Alto Firewalls, HPE Aruba Wireless Controllers, and Cloud technology.
- CCNA is desirable.
- Experience of troubleshooting complex enterprise networks and technologies.
- The ability to troubleshoot system faults both remotely and on-site.
- Strong, hands-on technical knowledge of network and operating systems.
- Have a continuous improvement mentality and able to conduct research as required.
- Ability to present updates and ideas in user-friendly language, whether to individuals or large groups, both in person and virtually.
- Highly self-motivated and directed, with keen attention to detail.
- Able to effectively prioritise tasks in a fast-paced environment.
- Strong customer service orientation.
- Highly collaborative especially when working with IT colleagues around the world.
- Knowledge of virtualisation technology, Zerto, Azure Backup, Azure File Sync, Veeam is desirable.
- Previous experience within a manufacturing facility and working in an Agile team would be beneficial.
What We Offer:
- Discretionary Bonus Opportunity
- Private Medical Insurance
- Dental Scheme
- Pension Scheme
- 25 days Annual Leave per year
- Life Insurance
- Employee Discount
- Flexibility to Work from Anywhere for four weeks per year
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
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