Senior IT Technical Engineer

2 months ago

Maryport, Cumbria, United Kingdom New Balance Full time

About the Role:

New Balance is seeking a highly skilled Senior IT Technical Engineer to join our team in the UK. As a key member of our IT department, you will be responsible for maintaining the infrastructure, networks, and systems that keep our manufacturing plant running efficiently.

Key Responsibilities:

  • Manage all network hardware and IT equipment onsite, ensuring network connectivity of all end devices.
  • Administer all equipment, hardware, and software upgrades and maintain asset management.
  • Participate in an Agile team with daily stand-up meetings, retrospectives, and iteration planning.
  • Clearly communicate requirements from manufacturing partners into the team.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Create and maintain IT documentation (such as network configuration, network mapping, processes, and service records).
  • Perform system backups and recovery.
  • Support, train, and provide guidance to relevant personnel.
  • Provide technical support and troubleshooting assistance to end-users.
  • Stay abreast of industry trends, best practices, and emerging technologies to enhance the organisation's infrastructure and security posture.
  • Maintain IT contracts onsite and seek opportunities to increase ROI.
  • Interact and negotiate with vendors and contractors to deliver IT services.

Requirements for Success:

  • Valid Driving License and Passport is essential as the role will involve travel across the UK and Europe.
  • Excellent communication skills, with the ability to clearly communicate technical concepts to non-technical stakeholders.
  • Knowledge of Cisco Catalyst switching, Cisco Meraki MS/MR/MX, Palo Alto Firewalls, HPE Aruba Wireless Controllers, and Cloud technology.
  • CCNA is desirable.
  • Experience of troubleshooting complex enterprise networks and technologies.
  • The ability to troubleshoot system faults both remotely and on-site.
  • Strong, hands-on technical knowledge of network and operating systems.
  • Have a continuous improvement mentality and able to conduct research as required.
  • Ability to present updates and ideas in user-friendly language, whether to individuals or large groups, both in person and virtually.
  • Highly self-motivated and directed, with keen attention to detail.
  • Able to effectively prioritise tasks in a fast-paced environment.
  • Strong customer service orientation.
  • Highly collaborative especially when working with IT colleagues around the world.
  • Knowledge of virtualisation technology, Zerto, Azure Backup, Azure File Sync, Veeam is desirable.
  • Previous experience within a manufacturing facility and working in an Agile team would be beneficial.

What We Offer:

  • Discretionary Bonus Opportunity
  • Private Medical Insurance
  • Dental Scheme
  • Pension Scheme
  • 25 days Annual Leave per year
  • Life Insurance
  • Employee Discount
  • Flexibility to Work from Anywhere for four weeks per year
  • Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

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