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Lead Student Services Coordinator
2 months ago
Join Our Team as a Lead Student Services Coordinator
An exceptional opportunity has emerged for a Lead Student Services Coordinator (Operations) within the Student Office of the Department of Bioengineering at Imperial College London.
The primary focus of this position is to deliver outstanding support to students throughout their academic journey within the department.
You will oversee the administration of evaluations, collaborating with various colleagues to ensure adherence to processes and timelines, thereby providing students with current and pertinent information to enhance their educational experience.
As a vital member of the Student Office team, you will also function as an independent thinker, ensuring a high-quality experience for students while supporting our academic staff in delivering an exceptional education.
Key Responsibilities:
- Serve as the initial point of contact for student inquiries, offering appropriate guidance and assistance. Regularly monitor two shared inboxes and a direct inbox to address queries promptly.
- Collaborate with relevant teaching staff to clearly define and communicate the assessments for each module, including establishing submission deadlines and target dates for student feedback.
- Track student submissions and address relevant issues, escalating matters as necessary, such as late submissions, changes to deadlines, and assessment-related problems. Update the departmental tracker for discussions with the Academic Tutor and Director of Studies.
- Organize project and presentation days, including scheduling time slots, creating marking reports, and compiling results under tight deadlines ahead of examination boards.
- Manage the departmental teaching website and AcaDiary, the department's assessment management system.
- Oversee the printing of examination papers in January, March, and May, coordinating with the print team to set deadlines, managing purchase orders, and collaborating with the Finance team to ensure budget availability.
Qualifications:
- Proven experience in delivering a customer-focused service with a strong background in office administration.
- Experience in maintaining web pages, databases, and utilizing Virtual Learning Environments (or a willingness to learn).
- Excellent IT proficiency, particularly in MS Office applications (Excel, Word, PowerPoint).
- Ability to prioritize tasks and independently manage a busy workload to meet deadlines.
- Outstanding oral and written communication skills, with a strong command of grammar, spelling, and punctuation.
- Creative problem-solving skills.
- Exceptional verbal communication abilities, capable of engaging with a diverse range of individuals.
- Capacity to meet deadlines while working flexibly and calmly, considering operational priorities.
- Meticulous attention to detail and a commitment to high levels of accuracy.
- A collaborative team player with an open-minded and cooperative attitude.
- A flexible approach to work.
- Willingness to undertake any necessary training for the role.
This position is full-time and open-ended, offering the opportunity to advance your career at a world-leading institution with a competitive salary and remuneration package, including generous annual leave.
