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Poker Room Manager

2 months ago

Walsall, Walsall, United Kingdom The Rank Group Full time

About the Role

We are seeking a skilled and experienced Card Room Supervisor to join our team at Grosvenor Casino, Walsall. As a key member of our operations team, you will be responsible for leading our dealers and creating a successful card room environment.

Key Responsibilities

  • Welcome customers warmly and provide a memorable guest experience
  • Lead your team to deliver efficient and dynamic service
  • Support the Management Team with new initiatives and budget control
  • Coach and train team members to the highest standard
  • Deliver an excellent quality experience by evaluating individual needs and acting upon this information
  • Communicate effectively with colleagues and card room supervisor
  • Create an environment of community and fun
  • Develop the poker community via social media, promotions and marketing
  • Maintain the security of the game, cash and assets
  • Ensure compliance with all regulation, particularly for licensing conditions, and safer gambling

Requirements

  • Positive attitude
  • Experience of working successfully in a hospitality role
  • Previous experience working as a poker dealer/supervisor (preferred)
  • Extensive knowledge of games operated in the poker room
  • Fanatical about delivering unrivalled customer experience
  • Ability to collaborate with the wider business
  • Sound communication skills
  • Comfortable with change and ability to embrace new ways of working
  • Good interpersonal skills and conflict resolution
  • Experience of working within high pressure environments
  • Experience and confidence to deliver training and coaching