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Customer Service Representative

2 months ago


Gateshead, Gateshead, United Kingdom FedEx Full time

{"h2": "About the Role", "p": "At FedEx, we're looking for a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, providing accurate information and guidance, and resolving service-related issues. If you're passionate about delivering outstanding customer experiences and have a positive attitude, we want to hear from you"}, {"h2": "Key Responsibilities", "ul": [{"li": "Provide accurate information and guidance to customers via different contact channels"}, {"li": "Advising customers on how to use FedEx services and tools"}, {"li": "Helping customers resolve service-related issues"}, {"li": "Identifying new opportunities to grow business with our customers"}, {"li": "Working together with other teams at FedEx to make every customer experience outstanding"}]}, {"h2": "What You'll Bring", "ul": [{"li": "Computer literacy and ability to easily navigate between different screens and systems"}, {"li": "Excellent communication skills"}, {"li": "Positive attitude and problem-solving mindset to find the best solution for the customer"}, {"li": "Confidence, empathy, and friendliness to offer excellent experience to our customers"}, {"li": "Flexibility in adapting to dynamic business environment"}, {"li": "A desire to work in an international, fast-paced team"}]}, {"h2": "What We Offer", "ul": [{"li": "Salary starting from \u00a328,471.29"}, {"li": "A Hybrid working policy, where team members have the opportunity to combine the benefits of working some days in the Care Centre environment and some days working from home"}, {"li": "Training to get you started and on-the-job learning opportunities"}, {"li": "Extensive learning resources to further develop your skills and knowledge, including online language courses"}, {"li": "Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)"}, {"li": "Employee Assistance Program for you and your family in difficult life situations"}, {"li": "Employee reduced-rate shipping"}, {"li": "Great career opportunities"}]}, {"h2": "Our Company", "p": "FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by \"Fortune\" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding."}, {"h2": "Our Philosophy", "p": "The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company."}, {"h2": "Our Culture", "p": "Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace."}